Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
Method 1: Check the 3ds max version you are using (downloaded file version information may sometimes be inaccurate)
Method 2: Open a new 3d file and use Import -> Merge
Method 3: In the model folder, delete the file with the .ies suffix
Method 1: Check the type of renderer in use (the models on the website are all Vray or Corona renderers) or sometimes the renderer fails
Method 2: Check the texture name in the material table against the texture name in the folder. Sometimes the name has a suffix that does not match, leading to the file not accepting materials. You can rename the texture to solve the problem.
Method 1: Upgrade the decompression software or replace with another software
Method 2: Check whether the file download process is complete and whether the downloaded file size matches the file size on the website. If not, please download again.
– If you are looking for a model for your project but there is no suitable model on the website, please send us an image of the model you are looking for and we will update the library.
– In case you need an exact model for your project, and it is not available in the library, we can recreate it according to your request and charge a separate fee.
What is your return policy?
We have a no refund policy once purchased, so please be sure before making a decision. We will try to provide the best service possible